DDD Mobile Privacy Policy

Updated October 16, 2026. This policy covers DDD Roadside Mobile, operated by DDD Roadside Assistance LLC, and its connected customer booking and Garage services. It does not replace the separate policies for other DDD apps.

Information you provide

Service requests: your name, phone number, email, service address or selected location, vehicle details, requested service and date, messages, and request history.
My Garage: account email and optional phone, account identifier, vehicle nickname, year, make, model, trim, color, VIN, license plate, mileage, notes, optional photos, and vehicle history. Garage access requires an authenticated account; entering someone’s contact information does not grant access to their vehicles.
Agreements: signing name, typed or drawn signature, signing intent, agreement text/version, and signing and renewal dates. Verified-account backups may be retained with customer business records.
Request updates: device notification token, notification preferences, and the contact details used to associate updates with your request.
Service and payment records: requested or purchased services, quotes, invoices, amounts and payment status. Payment providers handle payment details through their own checkout. Do not send card numbers in service messages or AI inputs.

Location, camera and photos

Location helps DDD locate a customer for requested service. You may provide an address manually instead of granting location permission. Customer location access is not intended as continuous background tracking. Camera and photo access are optional, for vehicle documentation. Change device permissions in your phone’s settings.

AI vehicle guidance

Only after you explicitly agree in AI Diagnose, the vehicle details, symptoms, fault codes, recent work, typed location context and selected language you enter are sent through DDD’s backend to OpenAI to generate informational vehicle guidance. Do not enter names, contact details, exact addresses or other private information that is not needed to describe the vehicle issue. This diagnosis form does not automatically attach your Garage VIN, license plate, photos or account profile. Choosing not to use AI does not prevent manual service booking. AI guidance is not a confirmed repair diagnosis.

How information is used and shared

DDD uses information to arrange and perform services, communicate request updates, provide authenticated Garage storage, keep agreement and transaction records, operate AI guidance when chosen, and protect these services. Relevant booking information is available to authorized dispatch and service technicians. Full Garage records are not made publicly searchable by phone or email.

Service providers include Google Firebase/Google Cloud for account and Garage services, DDD’s WordPress hosting for business services, Expo/Apple for push delivery, OpenAI for consented AI guidance, and the payment provider shown during checkout. Network services may process IP addresses and operational/security logs to deliver and protect requests. These providers process information subject to their own applicable policies and DDD’s service configuration.

DDD Mobile does not use an advertising identifier or a third-party advertising tracking SDK. In-app business banners do not require sharing your Garage or booking data with advertisers. Information may also be retained or disclosed where necessary to meet legal obligations or protect customer and business safety.

Storage and retention

Garage data is associated with your authenticated owner identifier and protected by access controls. Customer service, payment and signed-agreement records may need to be retained for business, accounting, dispute or legal purposes. Retention depends on the record and applicable requirements; deleting a Garage account does not erase required business records.

Delete your Garage account

In DDD Mobile, open My Garage → Delete account, verify your password, and confirm deletion. This requests removal of private Garage vehicles, photos, notes/history, account profiles and sign-in. Sign-in is blocked and private cleanup normally completes within 24 hours. A security delay allows existing sign-in tokens to expire. A private receipt lets the app show deletion progress after sign-out. Required service, payment and signed-agreement records are retained separately. Accounts with technician/business access must contact DDD to separate that access first.

If you cannot sign in, or want help accessing, correcting or requesting deletion of other information, email support@dddcincy.com. We may need to verify ownership before acting. Do not email passwords or full payment details.

Your choices

You can book manually without creating a Garage account, decline AI processing, choose not to upload photos, and manage notification/location/camera permissions in device settings. Your device also stores selected language, contact preferences and certain locally saved agreements. Removing the app may remove local-only records; it does not by itself delete server records.

Contact

DDD Roadside Assistance LLC
3291 Beekman St, Cincinnati, Ohio
support@dddcincy.com
513-409-1342