Technician job workflow
DDD Tech Assist App
DDD Tech Assist helps technicians view assigned jobs, update job status, add notes, upload photos, and complete service records.
Cleaner field actions
Technician buttons should be labeled by action: accept job, en route, arrived, in progress, complete job, upload photo, and add notes.
Better customer updates
Each status update can support customer notifications, admin visibility, and cleaner job history.
What You Can Do Here
- Assigned jobs.
- Status updates.
- Technician notes.
- Completion photos.
- Location-sharing foundation.
- Admin dispatch visibility.
Helpful DDD Links
Questions
Who uses Tech Assist?
DDD technicians and authorized operations users.
Does it share location all the time?
No. Location sharing should only run during active assigned jobs and stop after completion or cancellation.
DDD Roadside Assistance LLC is a Cincinnati-based, woman-owned roadside assistance and automotive technology company.